POSITION GUIDELINES

DOCUMENT- JOB DESCRIPTION/ RESPONSIBILITIES

DEPARTMENT         : MARKETING & CLINICAL PROGRAMS

POSITION                  : PATIENT CARE EXECUTIVE

REPORTING TO        : HOD

QUALIFICATION       : MINIMUM GRADUATE

EXPERIENCE            : 1-4 YEARS

DUTY HOURS            : AS PER SCHEDULED REQUIREMENTS

JOB DESCRIPTION

Key areas of responsibility:

1. Answers incoming Calls & Emails in a professional and courteous manner,.
2. Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing on call or through Email.
3. Assist patient by informing the procedure to be followed to proceed further.
4. Monitor automated systems for placing collect calls and intervene for a callers needing assistance..  .
5. To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.
6. Review and follow-up on patient accounts in a timely manner.
7. Enter and update correct patient data into the computer data bases.
8. To be involved in quality Assurance / Quality control activities.
9. To perform all the jobs as may be assigned.
10. Participation in Continuous Quality Improvement.
11. Comply with company policy and procedures and pertinent laws or regulations.
12. Bengali is mandatory

Regards

HR Dept