X
Apply For Patient Care Executive (Bangla) - Amar Colony - New Delhi
X
Choose File (File Format: Jpeg, Jpg, Png, PDF, Word Max. File Size: 2MB )
No file chosen...
All the fields are required

Career

Apply for Patient Care Executive (Bangla) - Amar Colony - New Delhi


Location : East of Kailash, New Delhi,

Designation : Executive

Department : Marketing & Clinical Programs

Qualification : Any

Experience : 2

Total Vacancy : 2

Job Description

POSITION GUIDELINES

DOCUMENT- JOB DESCRIPTION/ RESPONSIBILITIES

 

DEPARTMENT         : MARKETING & CLINICAL PROGRAMS

POSITION                  : PATIENT CARE EXECUTIVE

REPORTING TO        : HOD

QUALIFICATION       : MINIMUM GRADUATE

EXPERIENCE            : 1-4 YEARS

DUTY HOURS            : AS PER SCHEDULED REQUIREMENTS

 

JOB DESCRIPTION

 

Key areas of responsibility:

  1. Answers incoming Calls & Emails in a professional and courteous manner,.
  2. Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing on call or through Email.
  3. Assist patient by informing the procedure to be followed to proceed further.
  4. Monitor automated systems for placing collect calls and intervene for a callers needing assistance..  .
  5. To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.
  6. Review and follow-up on patient accounts in a timely manner.
  7. Enter and update correct patient data into the computer data bases.
  8. To be involved in quality Assurance / Quality control activities.
  9. To perform all the jobs as may be assigned.
  10. Participation in Continuous Quality Improvement.
  11. Comply with company policy and procedures and pertinent laws or regulations.
  12. Bengali is mandatory

 

Regards

HR Dept